IT Management

Driven IT Manager who seeks solutions for complex problems. Finds ways to use technology to improve role, departmental and organizational workflow. Manages projects to completion within given scope, time and budget. Develops the IT personnel to their full potential with an emphasis on leadership. Operates with a sense of progression and forward-thinking. Core competencies include:

Network Administration • Microsoft Operating Systems • Help Desk Management • Front End Development • Project Management • Process and Policy Development • Strategic Planning • Workflow Improvement


Professional Experience

Teen Challenge Southeast Regional Office • Columbus, GA • 2012 – Present

Teen Challenge Southeast Region has 20 centers across 6 states with close to 300 employees. The primary goal of Teen Challenge is to provide hope to those struggling with addiction.

IT Manager

Manages IT employees and tracks day-to-day IT tasks and help desk. Makes decisions about IT expenditures and stewards budget. Works with Process Improvement and Development to implement current technologies that aid in streamlining processes and cutting overhead. Creates and maintains IT policies and procedures in order to protect company data. Manages multiple projects with upper level management, in some cases using offshore outsourcing. Strategically plans for using new technologies in order to help the organization reach its vision and goals.

  • Created the IT Department from scratch.
  • Upgraded building servers using virtualization when possible to cut hardware and maintenance overhead.
  • Upgraded legacy phone system to a VOIP solution that utilized unified communications.
  • Took lead on multiple web projects and cut total costs by over $30,000, while delivering the projects within expected scope and timeline.
Teen Challenge Pensacola • Pensacola, FL • 2009 – 2012

Teen Challenge Pensacola is a remote branch of Teen Challenge Southeast Region and includes a men’s and women’s training location. The purpose of Teen Challenge Pensacola is to facilitate life transformation for individuals struggling with addiction.

Network Administrator

Managed the daily IT needs of the two locations including help desk issues and network maintenance and upgrading.

  • Implemented wireless network with security and guest network.
  • Converted simple workgroup network into client/server based Windows domain network.
  • Upgraded technologies such as sound and presentation equipment for large chapel.

Education

Currently enrolled at Western Governors University for Bachelor of Science in Information Technology.


Technical Skills

  • Networking
  • Server Infrastructure
  • Microsoft OS & OSX
  • Microsoft Office Suite
  • HTML/CSS/Javascript/PHP
  • FreshDesk Help Desk Platform
  • Google Apps Suite

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